FAQ
General
How do I register for Mobill Parking?
Registration is quick and easy, download and launch the app and follow the instructions. You can also register here on the web.
Where can I park with Mobill?
Click here to see where you can park.
The zone has pricing for hourly and daily parking; what do I pay?
You pay the lowest price listed. As soon as it is cheaper to pay the daily price, we switch to that price instead. If you use SMS, don't forget to extend the parking time.
What is a long-term ticket?
Long-term parking is sold as a day (24 hours) or more. For example, 30-day tickets or weekly tickets. To view or buy your long-term ticket in the app, select Long-term tickets, or on mobill.se, select Long-term parking. We charge for long-term tickets at the same time you confirm your purchase.
Where can I see my parking history and get receipts?
You can find parking history and receipts in the app under the Other and History menu. You can also log in to mobill.se, and go to History.
I have changed my mobile number. What should I do?
Contact customer service for help changing your mobile number on your account.
I have lost my mobile phone. What should I do?
Log in to mobill.se and lock your account, alternatively contact customer service.
Who can use Mobill Parking?
You must be over 18 years old.
App
Which devices do you support?
Our Mobile Parking app is available for IOS and Android on Apple App Store and on Google Play. If you have a Windows phone or don't want to install our app, you can use our web service at www.mobill.se. The website automatically adjusts to fit your phone's screen, tablet/toad and laptop/desktop computer screens.
How do I start parking?
Select parking area in the "Find" tab, select auto stop time by dragging the slider left on the time axis. In some parking areas, you can choose a long-term ticket. Then select vehicle then click on "Start parking" to confirm start. Be sure to check that you have selected the correct area code and registration number. You can find the current area code on signs or stickers within the area.
How do I stop parking?
When you are finished, open the Mobile Parking app and click on your ongoing parking in the "In Progress" tab, then press "End Parking". We calculate the exact cost for the time you have parked and use the lowest available price for the zone.
What is autostop?
If you should forget to stop your parking, the built-in Autostop function will end your parking after the Autostop time you selected.
When do I get reminders?
A reminder is sent out 15 minutes before your Autostop ends your parking.
Web
What are Mobill’s websites?
- mobill.se (this site) to park your vehicle, see your history and download receipts. Yuo can also registrer, add or change your payment card.
Can I park using the web?
Yes. Log in at mobill.se, enter or select your registration number then select city and zone then Start. Log in and stop parking when you are finished. For long-term parking, click the Long-Term button. The web automatically adjusts to suit phone, tablet and laptop/desktop size screens. Web is ideal for city locations where a receptionist offers to pay for visitor parking.
Billogram
What is Billogram?
Billogram is a payment solution provider that companies (Mobill) can work with on current recurring payments. Billogram's payment service enables simple payment solutions for a company's private and business customers.
With smart technology, the payment process is made more efficient for the invoice issuer, while improving the payment experience for the customer. Read more at Billogram.com
Why does my invoice look different?
From the end of 2022 we are cooperating with Billogram, which is a more modern invoice service. The purpose is to make it easier for you as a customer to receive and pay your invoice. Billogram is an invoicing service that companies use to create and send invoices. In other words, it is we at Mobill who stand as the invoice issuer who have sent you the invoice and we are also the ones who receive your payment.
Is it safe to open the link in the email?
The link from the email will take you to your web invoice if you chose a digital distribution method. From the web invoice, you can then pay your invoice in a way that suits you. You will receive the link via email or to your internet bank (e-invoice). If you have email as the distribution method, your invoice link will be sent from the email address system@billogram.com.
How can I see my full invoice including payment details?
Open your web invoice and scroll down to the "save invoice as PDF" button.
Where do I find the specification when I have an e-invoice?
In your internet bank you will have access to a link that takes you to the digital Billogram. From there you can scroll down and find the specification and choose to save the invoice as a PDF. If we have access to your email address, a link to the web invoice will also be sent to this email address.
How do I activate direct debit?
You can easily activate direct debit via the web invoice. If you have a digital delivery method, you will have received the web invoice link via SMS, e-mail or to your internet bank. If you have received your invoice on paper - follow the instructions on the paper invoice to get to the web invoice (scan the QR code or follow the SMS instructions). Once on the web invoice - follow the instructions provided here..
How do I change or disable direct debit?
SMS
How do I park using SMS?
- Type ZONE REGISTRATIONNUMBER DURATION
- Add a space after ZONE and after REGISTRATIONNUMBER.
- Send to 0700-86 11 00.
For example: 401 ABC123 2h - Look for the zone number on signs or stickers, or find in our city-specific pages below.
- Enter your registration number with no spaces.
- For duration in hours add the number with h e.g. 2h 6h
- To park for a day (24 hours from point of order), add d, e.g. 1d 5d
- If you forget duration, the default is normally 1 hour.
- It is also possible to start the car park by writing ZONE REGISTRATION NUMBER START. Parking normally ends after one day, but you can end it early by sending ZONE REGISTRATION NUMBER STOP.
I am a new user. How do I register?
- Start as above; we will send you an invitation to register.
- Reply with your Personnummer to register and pay by invoice.
- Alternatively, register here at Mobill.se, where you can also add a payment card.
- Send your SMS parking order again, in the same format.
How do I extend my parking?
- A reminder SMS tells you when the parking session is about to end.
- Send another parking order in the same format.
- Your parking session is extended by the requested duration.
- We automatically charge the best rate available for the whole time.
How do I stop parking?
No need to do anything to end the SMS parking, just ignore the reminder and let the parking time expire.
If you have started the parking by sending ZONE REGISTRATION NUMBER START, you can end it early by sending ZONE REGISTRATION NUMBER STOP
Who pays for the SMS messages?
You pay for the SMS messages you send to Mobill and any data used by the app or our website, according to your mobile subscription or pre-pay plan.
Card Payments
Which bank and credit cards can I use?
We support VISA and Mastercard. To add a card you will need its number, expiry date and the CVC code from the reverse side.
When is my card debited?
Your card is debited each time you make a purchase. When you press Stop, we calculate the cost for the time you have parked and charge it. SMS and Long-term parking is pre-paid and charged at the point of purchase.
Why did I receive an invoice after I added my card?
Please make sure you add your card before you start to park. Any parking from before you added your card will be invoiced. Alternatively, you may have switched your account to invoice billing in your settings.
Invoice Payment
When do you send invoices?
We send the invoice on the 16th of each month.
How do you send invoices?
We send your invoice via letter, e-mail or SMS, depending on which invoice model you have chosen. You can choose the payment method under settings in the app.
How long do I have to pay?
You must pay within 20 days for paper invoices and 10 days for email/SMS invoices, of the date of the invoice. The due-by date (förfallodatum) is printed on the invoice.
How can I pay the invoice?
You can pay via your bank using the OCR number ("Referensnr") as reference.
What happens if I don’t pay an invoice?
A reminder fee of 60 kr is added, and interest is charged at 20%.
How much can I purchase by Invoice?
You can park for up to SEK 1,500. If you need more, you can contact us and ask us to send an invoice ahead of time.
Why did I receive an invoice after I added my card?
Please ensure that you have registered a payment card before starting your parking. Parkings made before you have registered a card are invoiced. Alternatively, you may have changed the payment method to invoice in your settings.
How do I get back the amount from an overpaid invoice?
We automatically correct the overpayment and send the excess amount back to the payer either via bank giro transfer if the sender's bank details are included in the transaction, or through a value notice.
Residential Parking in Kalmar
I have questions regarding Residents Parking in Kalmar.
I have changed my car. What do I do?
Please telephone Kalmar Kontaktcenter on 010-35 20 000 or e-mail kommun@kalmar.se
How do I apply for a residential permit?
Apply for a permit in Mobillappen
- Click on "Other"
- Click on "Permit"
- Click on "Apply for permit"
- Select Kalmar residential parking
- Select vehicle
- Click on "Apply"
NOTE!
Before the application can be made, the social security number must be added under your profile!
How do I know I have valid parking?
You can see your parking tickets in the Mobill Parkering app under the "In Progress" view, alternatively under the Long-term parking tab on mobill.se and my pages.
When do you automatically extend my parking?
If you have chosen automatic payment, we will debit your account 5 days before the parking expires. This is to give enough time to, for example, update card details in case the payment card has expired.
What happens if there is a problem with the automatic payment?
Mobile emails you in case of payment problems. We then try again after 36 hours and then after another 36 hours if necessary. If the third attempt fails, your automatic payment will be cancelled.